Printer wont works gives me an event code

[Michels1]

Have an 8022 ink cartridge printer that won't work 

It gives me an event code and tells me to contact support

[Michels1]

code 71.02.4A

[Rachel571]

Hi @Michels1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 71.02.4A on your printer typically indicates a problem related to the formatter board or a communication issue between the formatter and other components of the printer. Here's a step-by-step guide to troubleshooting this issue:

Step-by-Step Troubleshooting

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for about 30 seconds to 1 minute.
• Plug the printer back in and turn it on.
• Check if the error persists.

Check Connections:

• Ensure that all cables and connections between the formatter board and other components (such as the control panel and power supply) are securely connected.
• Reseat all connections to ensure proper contact.

Inspect the Formatter Board:

• Open the printer's access panel to locate the formatter board.
• Look for any visible signs of damage, such as burnt components or loose connectors.
• If possible, reseat the formatter board to ensure it is properly connected.

Firmware Update:

• Check if there is a firmware update available for your printer model.
• Download the latest firmware from the HP website and follow the instructions to update your printer.
• Updating the firmware can resolve many issues related to hardware and communication errors.

Reset to Factory Defaults:

• Resetting the printer to factory settings can sometimes clear persistent error codes.
• Refer to your printer’s user manual for instructions on how to perform a factory reset.

Service Mode:

• Access the printer's service mode (if available) to run diagnostic tests.
• The service mode can provide more detailed information about the error and help in diagnosing the problem.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support