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‎09-28-2020 01:56 AM

HP Recommended
Product: Not known
Operating System: Microsoft Windows 10 (64-bit)

Printer working but not showing what it prints.  Also not doing in Black only faded red

Category:
2 REPLIES 2

‎09-28-2020 02:02 AM

HP Recommended

Sorry, further to my post earlier, I have exhausted all diagnostic tools for HP, Office, Microsoft and have checked the printer for all  problems.   Only color coming up is red and it is very faint.   Am at a loss.  Do I need a new printer.

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‎09-30-2020 01:21 PM

HP Recommended

@DianeM25 Thanks for sharing your concern with the HP Community,

here's what I'll need, so I may be able to provide an accurate solution:

 

What is the product number of your device? Use this link to find it: click here

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc.)

Have you attempted any steps on your own before posting on the HP Forums? please elaborate

When was the last time it worked without these issues? 

 

Please reply with the details for further assistance.

Eager to help!

 

To thank me for my efforts to help you,

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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