Printhead appears to be missing, not deterred or incorrectly installed

[Honey10]

The printhead appears to be missing, not detected, or incorrectly installed. 

[Echo_Lake]

@Honey10

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Power resetting the printer, cleaning the cartridge electrical contacts and updating the printer firmware may resolve the issue. Please try these steps:

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

And, also refer to this article: https://support.hp.com/in-en/document/c04100778

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[estotter]

This is not working for me. Any tips on how to get this working again?

[Echo_Lake]

@estotter

Thank you for posting back. 

Printing a test page verifies that the hardware functions correctly.

1. Load U.S. Letter or A4 size, unused, plain white paper into the input tray.

2. On the control panel, touch the Right Arrow ().

3. Touch Setup ().

4. Touch the Down Arrow () to scroll to Reports.

5. Touch Reports, and then touch Printer Status Report. The Printer Status Report prints.

• If these steps resolved the issue, and the test page prints, 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.