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  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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I have a printhead problem:

There is a problem with the printhead.

Event Code: 62.80.13

i have tried the reset by disconnecting the power code from the printer then the wall socket, waited 60 seconds and then plugged the printer to the power socket. The error code came back. 
Help please. 

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