Printhead error

[Jay_G24]

Follow the steps to clean printhead manually -

Required items -

• A clean disposable container large enough to fit the printhead
• Paper towels Filtered or distilled water (tap water may contain contaminants that can damage the printhead)
• Two clean lint-free cloths
• A pan or container for heating water Disposable gloves (to prevent ink transfer to skin and clothing)

1. Stack several paper towels 6.5 mm (1/4 in) deep on the bottom of the disposable container.

2. Heat the water until it is very warm to the touch. Do not bring it to a boil.

3. Put on the gloves.

4. Pour the heated water into the disposable container so that it is 5 cm (2 inches) deep and covering the paper towels.

5. Remove all of the cartridges. Push in the tab on each cartridge, and then lift each of them out of the carriage.

   

6. Place the ink cartridges on a paper towel with the nozzles facing up.

7. Lift the latch on the carriage until it stops.

   

8. Grasp the printhead by the sides to remove it from the carriage.

   

9. Lightly dampen a cloth with the heated water, and then gently wipe the nozzle area until excess ink does not transfer to the cloth.

   CAUTION: 

   Do not press into the nozzle area. Do not touch the copper-colored contacts with your fingers, or let the contacts touch any surface.

   

10. Place the printhead in the container of water with the nozzles facing down, and then let it soak for 10 minutes.

    

11. Remove the printhead from the water, wipe off excess water with a clean lint-free cloth, and then let it air dry on a paper towel for fifteen minutes.

12. Slide the printhead back into the carriage, and then lower the latch until it stops.

    

13. Reinsert each cartridge into its color-coded slot, making sure each snaps into place.

14. Close the door or lid to the cartridge access area.

    NOTE: 

    If a Printhead Problem message displays, restart the printer.

If the issue persists, reach out to the Phone support or HP store for upgrades or service options.

Hope this helps!

[jkaapke86]

Thanks! I will give it a try.

[Jay_G24]

You're welcome 🙂

[jkaapke86]

I forgot to ask one last question. Should I turn my printer off or close the door to the printer while I'm cleaning the printer head since in will take a little while?

[Jay_G24]

Unplug the printer from the wall outlet and also you could close the door.

Hope this helps!

[jkaapke86]

Wait! Am I really supposed to put the circuit board side into water?!

[Jay_G24]

Just the printhead with the nozzles facing down.

Hope this helps!

[jkaapke86]

Well, yeah. I knew that, but the picture looks like I have to put the circuit board, that is attached to the printerhead, in water. I want to make sure this is correct. I don't want to electrocute or fry anything.

[Jay_G24]

Just the printhead, not the board.

Keep the printer unplugged through the process for safety reasons.

Hope this helps!

[jkaapke86]

Okay, I guess you aren't understanding me. The board is attached to the printhead (it cannot come off of it!). The way the picture is showing to put the printhead in the water is by putting the board into the water.  What am I supposed to do?