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Solved!

Printing greyscale only over wifi

HP Recommended
Envy5540
Microsoft Windows 10 (64-bit)

Hi I have an Envy 5540 Printer,

I have tried all your suggested Ideas and I am still having issues, it is a new laptop Huwawei matebook.
everything has been ok till yesterday now it will only print in mono. my wife uses the same printer on the wifi and can print in colour mine cant. I have plugged it in via the usb and it prints fine in colour ?????? I notice on the printer preferences that colour option and various other options are not available where they are via usb connection. 

7 REPLIES 7
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HP Support Agent
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@Budge3

 

Welcome to the HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Update the printer firmware

Follow the steps mentioned in this HP document to update firmware:- Click here

 

Once you install the printer, change the bellow settings to print in color.

  1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, clicking Devices and Printers.
  2. Right-click the printer that you want to use, and then click Printing Preferences.
  3. Make your choices, and then click OK.
  4. Under option Print color select color, then the OK button.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Ok so I have tried this probably 4 times now and still no. There is no option to choose colour management, it's not there but when I plug the USB in its there, now I do have screenshots but can't post them here

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@Budge3

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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Spoiler
No the only options that's coming up is to come on here to the community or chat with virtual agent 
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@Budge3

 

I understand you are not able to print in color from your Win 10 PC. Kindly perform the below steps to resolve this issue:

 

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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OK after some very rude words and pulling of hair (not much left).
I now have the printer back I somehow ended up with 3 instances of it I checked and its playing ball now, i reluctantly deleted one of them and its fine, so not quite sure what happened but its OK now, and maybe my faith has been restored a little enough for us to look at HP when we have another printer as this is about 4 years old

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@Budge3

 

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!

KUMAR0307
I am an HP Employee

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