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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Wonderer99
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Prints stay wet when printed from desktop. Mobile app prints are fine?

HP Recommended
HP Envy 5030
Microsoft Windows 10 (64-bit)

Hi all

 

So I am having a frustrating issue when printing from either my desktop PC or laptop. This is a brand new printer bought yesterday. The prints come out fine when using the HP Smart app however when printing from anywhere else the prints remain wet at smear at the slightest touch hours after printing. 

 

I have changed setting available, media type etc but no luck. So strange. It MUST be a setting issue somewhere as like I say, mobile app printing is fine so the hardware is working OK. 

 

Anyone else had this?

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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HP Recommended

@Wonderer99 Since it works fine over the HP Smart app and yet doesn't work from other applications on the device, I suggest you check the print settings using the below steps:

 

Launch the HP print driver window from common Windows applications and learn how to navigate the different tabs and menus.

  1. Open the document or photo on your computer, click File or the menu icon , then click Print.

    Print or Print Pictures window or pane opens with general print job settings, including the menu to select the printer you want to print to.

  2. Open Document Properties or Printing Preferences from the main print window or pane to access the HP print driver settings. The button or link name varies depending on the app you are printing from.

    • Microsoft Word: Click Printer Properties

    • Paint and WordPad: Click Preferences

    • Windows Photo Viewer: Click Options... in the lower right corner of the screen, then click Printer Properties... in the Print Settings window

    • Adobe PDF Reader: Click Properties

  3. To view the different settings, click the tabs along the top of the window. To access more settings, click the Advanced button that is often located on the Layout tab.

    Figure : Example of a printer Document Properties window

    HP Document Properties window with settings tabs and the Advanced settings button
     
  4. If a Printing Shortcut tab is available, click it to use shortcuts that already have essential settings already selected for common print job types. You may also create your own custom shortcut for future print jobs.

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on the post you feel, helped you the most, 

Have a great day!

Riddle_Decipher
I am an HP Employee

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