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‎04-18-2021 09:17 PM

HP Recommended

I have this exact same problem- would love help! Thanks!

4 REPLIES 4

‎04-22-2021 11:10 AM

HP Recommended

@luvmyboys25

 

Welcome to the HP support community.

 

Provide the printer model number or the product number for more assistance.

Here are the steps:- Click here

Sandytechy20
I am an HP Employee

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‎04-29-2021 04:56 PM - last edited on ‎05-01-2021 05:24 AM by Retired

HP Recommended

Hi! The name of the printer is HP OfficeJet Pro 9020 Series

Product Number 1MR66-64001

Serial Number[Private information removed]

 

Thank you!

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‎05-01-2021 11:52 AM

HP Recommended

Hi! The name of the printer is HP OfficeJet Pro 9020 Series

Product Number 1MR66-64001

 

Please let me know if you need any further information. Thanks!

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‎05-11-2021 12:34 AM

HP Recommended

@luvmyboys25

 

Perform a power reset

  1. Turn on the printer, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Wait at least 30 seconds.
  5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
  6. Turn on the printer.

Update the printer firmware

Here are the steps:- Click here

 

Refer to this HP document for more assistance:- Click here

(Note:- Though the title of the document is different, these steps should fix the issue)

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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