Error on HP Officehet Pro 8600

[AtSaLaKwToS]

Can you get me some information for a complete reset that will get the printer in factory settings?
I have tried everything and didn't worked?

[AtSaLaKwToS]

Same for me.
After purchasing new inks shows this message after the check and i cannot do anything.
With the previous inks it takes me to the main menu so i can use scanner but i cannot print because yellow is empty.
Anybody else with the same problem?

[The_Fossette]

@AtSaLaKwToS

I reviewed your post and I understand that you want to perform a reset on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

We need to perform a semi-full reset to restore the factory settings on the printer. However, as the steps to perform a semi-full reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[MichelleM09]

The reset instructions that were sent to me did not work. Were you able to resolve the issue? 

[The_Fossette]

@MichelleM09 @AtSaLaKwToS

I recommend you contact support as it looks like a hardware issue.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!