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‎02-05-2025 08:57 PM

HP Recommended

HI, I received a printer - HP Deskjet 2700e yesterday.  2 ink cartridges came with the printer, but the black ink has already run out.  Is this normal?  I printed out about 30 pages.  Where can I find the 2 months ink cartridge trail numbers?  I checked in the box, but I do not see it.  Can I get it via email?  Thank you.

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1 REPLY 1

‎02-11-2025 06:33 AM

HP Recommended

Hi @TT0225,

 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand your new printer cartridges are depleted after printing few pages, this is absolutely normal.

New printer's comes with start up cartridges which have sufficient amount of ink to finish the setup and print reports which help in setting up the printer.


Regarding the free trail:

When you buy a new printer and set it up either at 123.hp.com or using the HP Smart app, you are offered a free trial of Instant Ink.

The number of free months depends on the offer at the time and the country of enrollment. 
You must take advantage of this offer within 7 days. There is no special code and the free months are automatically applied to your account. 
After 7 days, the free trial offer expires.

 

To confirm that you received your free months:

Check the message on the Confirmation page just before you enroll, or sign into your account page at Instantink.com and find the free months under My Account > My Plan. 
Free trial months are not offered when you sign up at Instantink.com – only at 123.hp.com and the HP Smart app. 
Remember to take advantage of the free trial offer while you are setting up your printer!
 

Also, share us few details through a private message. So I can check the account details and help you with the issue.

Instant ink account number-

Instant ink email address-

 

Refer this article to know more information about enrolling in instant ink services. Click Here: https://support.hp.com/si-en/document/ish_3259776-1993270-16


Hope this answers your query!

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day! 

Regards, 
Vince_0406

 

 

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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