Regionalization reset

[pcwizard]

Hi savil,

There is nothing on the bill which will give them information to do the regionalization on the printer. This is all done from the printer and software. Let me know what you find out?

[pcwizard]

Hi savil,

Wanted to check to see if you were able to get the printer Region reset?

[savil]

Hi pcwizard,

Thanks for checking in.

This time my Dad spoke to an agent called Joy, who said that having the Bill and a Test Page printout are needed for his internal process requirements. When asked to speak with a supervisor, my dad was put on hold for a while. Then his personal details were taken down and he was asked to send an email to [Personal Information Removed] (see below for the email that was sent).

We haven't received any response yet for this email message. Would you be able to help out internally in some fashion?

Much appreciated.

Best,
Savil

---------- Forwarded message ----------
From: Sanjay Kumar <hidden-by-me@gmail.com>
Date: Sat, Nov 17, 2012 at 11:00 AM
Subject: Regionalisation reset
To: [Personal Information Removed]

Reference Service ticket no[Personal Information Removed]

I have been issued the above service ticket number by Joy at HP Support Desk a few minutes back.

This is to inform you that I need a Regionalisation Reset to be done on my HP computer HP4280. However, I do not have the Purchase Bill, and cannot provide it, as the printer was bought in the uSA a long time back (2008). But I do have a HP printer in my possession.

This is to request you to give necessary permission and initiate necessary action for the Regionalisation Reset to be done asap, so that I can buy a new cartridge and start using the Printer again. Otherwise, it will go into my WPB and so will all HP products in future.(I am typing this on a HP laptop and plan to buy a new one soon but doubt if it will be a HP given your woeful Customer Service and friendliness!).

Many thanks,

Sanjay Kumar

[pcwizard]

Hi savil,

Thank you for the update. I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly.

[savil]

Hi pcwizard,

We haven't heard back from the email to [Personal Information Removed].

Also, called HP Support India again yesterday and after some time managed to get through to a supervisor [Personal Information Removed] who asked for the bill, when the printer was bought and when. 

He (the supervisor) was repeating the same thing that nothing can be done without the purchase documents. He asked also if my dad has any travel document. He was informed that it was brought as personal baggage. Finally, he said he'd get back in 72 hours (why does it take so long for something so routine?).

I'm not sure what to say here, except that issue is not-yet-resolved.

Best,
Savil

[pcwizard]

Hi savil,

Have you received a message or a call about this issue yet?

[savil]

Hi pcwizard,

Haven't heard back via phone or email yet.

Best,
Savil

[pcwizard]

Hi savil,

Please be patient while i follow up on this for you.

[pcwizard]

Hi savil,

You will need to check your private message inbox for a message from SilviaHelp. If you check next to your log in name there is a email icon which should indicate you have one message.

[BlakTron]

So...I've already contacted HP Support. Prettymuch an out-sourced answering service and frustrating when you know more about the product than the person who's supposed to be tech support. I bought my HP 3070A B611A printer in Italy and now live in the US.  I have all my information in front of me (serial, product #, firmware, etc) from the test page but they weren't able to help because they don't have enough knowledge to give me the codes that I need. I was told that they would forward my information up to 2nd tier tech support. What a joke! Is there anyone on here with any knowledge or work-around for this printer?