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‎04-26-2020 08:50 AM

HP Recommended

Of course it did Grrr. This is such BS. What’s the point of HP allowing users to disable the “must be authentic ink” option only to put your users through this rat race of trying to figure out what’s wrong. 

 

Thanks hon for replying so quickly guess Ill be going to buy the same. 

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‎04-27-2020 02:56 PM

HP Recommended

I am having the same problem. I have the HP4650 with instant ink. For weeks I could get around the error message by slightly removing and reinserting the cartridges. Now it will not print at all. I removed and cleaned them with bottled water and a coffee filter. I rebooted multiple times. Removed and reinserted the cartridges multiple times. And finally did the hard reboot as described in this post. All to no avail. I am working from home and must be able to print. I can’t try new cartridges because instant ink doesn’t recognize them as being empty. Please help.  Thank you. 

 

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‎04-27-2020 04:34 PM

HP Recommended

Unfortunately nothing is going to work I have been trying for a week and the only thing that works is using HP ink.

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‎04-27-2020 04:38 PM

HP Recommended

Thank you for the response but I am using HP ink. 

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‎04-27-2020 04:40 PM

HP Recommended

Oh no! I’m sorry I thought this was only happening to non HP cartridges

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‎04-29-2020 03:03 PM

HP Recommended

I had the same problem.  Used an old cartridge and it worked.  Since I have instant ink, I called up and they r sending a new cartridge

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‎05-02-2020 06:21 PM

HP Recommended

Same here. Did you find a solution?

 

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‎05-02-2020 06:24 PM

HP Recommended

I had to buy HP ink and the error went away 😞

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‎05-02-2020 06:28 PM

HP Recommended

So am I understanding correctly that i have just wasted over 100$ in ink trying to fix my printer and the whole issue is i did not buy my cartridges from instAINk? If that is the case I will never NEVER buy another go product again. I have been a loyal customer and have always bragged up my go products,until now.. Now I am calling a friend to please being her printer to my shop for borrowing 😞

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‎05-02-2020 06:32 PM

HP Recommended

Are they HP cartridges? If not that is the issue. If they are, I would contact their support. For me it was due to being non HP ink which is bs because it worked fine before the firmware update on 4/23

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