Remove and Reinstall...

[Colonel_C]

Keep getting "Remove and reinstall the indicated cartridge, making sure it is correctly installed."  I've gone through the hard reset and installed/reinstalled a new cartridge, since the old one needed to be replaced (as told by the printer notice).  I even put the old one back in, and it then tells me to replace it. So I put the new one in; however, it keeps giving this "Cartridge Problem" notice.  How I can I get this to reset, without doing another hard reset, since that didn't work?  

I'm enrolled in ink replacement program

Windows 10

HP OfficeJet Pro 8710

[A4Apollo]

Hi! @Colonel_C, 

Have you tried checking with a regular ink cartridge? Does the issue persist?

Update the printer firmware to the latest version and check if it helps.

Check the ink levels on your printer and replace the low, empty or faulty ink cartridges.

Clean the electrical contacts on the ink cartridges.

Make sure the ink cartridges are inserted correctly

Refer this article to know more information about ink cartridge issues. Click Here

If the issue still persists after trying out the steps. Please share us few details through a private message. So I can check the account and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Shipping address-

Let me know if this helps!

Have a beautiful day ahead! 

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