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‎12-11-2020 08:31 PM

HP Recommended
Product: HP OfficeJet 525B

I am receiving the following error message on my HP OfficeJet 525B printer:  Remove and reinstall the indicated cartridge, making sure it is correctly installed.  If this message continues to appear , replace the indicated cartridge.  I’ve completed the following troubleshooting efforts multiple times:

 

1.  Ensured firmware was up to date

2.  Did a hard reboot (e.g. disconnected the cords from the printer and wall).

3.  Replaced the cartridge

4.  Cut the printer on and off

5.  Cleaned the cartridges


Please help!

 

 

 

Category:
1 REPLY 1

‎12-23-2020 11:08 PM

HP Recommended

@MGG123

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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