Signed up for instant ink problem with cashback

[Cobwebs]

Can’t find the correct board to post this to.

i bought my printer 23rd January, I signed up for instant ink. When I bought my printer there was an offer of £30 cashback. I followed all the instructions so I could claim my cashback 14 days after purchase and sign up with instant ink.

I didn’t receive a welcome email, just an email a week or so after telling me my welcome pack had been posted. I have now received my ink cartridges.

 Now I’m trying to claim my £30 cashback and have put in my claim with screenshots of the purchase invoice, the email telling me my welcome pack has been posted and a screen shot of my HP account page and instantink account page, and have now received an email telling me without the instantink welcome email I won’t get the £30 cashback if I don’t send the email within 7 days.

how can I send it when I never got it? It didnt go in my spam folder. 

As i sent everything else as proof I’d signed up for instant ink it’s a poor job if I am refused the cashback for not producing the welcome email.

can someone help me please. I am in the UK.

[A4Apollo]

Hey there! @Cobwebs, Thanks for stopping by the HP Support Community!

Don't worry I'll try to help you out. Let me ask you a few questions in order to assist you better.

Excellent description and a great diagnosis done. It is greatly appreciated.

Complete the claim form on the website between 30-60 days from the date of your HP printer purchase date. Upon validation of your claim, receive your cashback via bank transfer within 30 days.

Refer this website to know more information about claiming the £30 as cashback. Click Here

Refer the images attached below for more information.

If you have issues claiming the cashback. Please share us the instant ink details through a private message, so I can check the account details and help you with the issue.

Instant ink Email Address

Instant Ink Account Number

Refer this article to know more information about enrolling in HP instant ink.

Also, refer this article to know more about instant ink.

Hope this answers your query!

I hope you have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!