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‎03-08-2023 03:17 PM

HP Recommended
Product: HP Smart Tank Plus 555 Wireless All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Hey,
My printer (HP Smart Tank Plus 555) has become increasingly unreliable recently. Printouts always contain a lot of gaps and smudges, usually to the point of making the document illegible. I've gone through the three steps of the "Clean Printheads" process several times, and it didn't help. The print quality diagnostic page tells me to try and "Align Printheads", but obviously I can't do that since the alignment page comes out all wrong which means it's useless for the alignment process. So I'm pretty much stuck: cleaning doesn't help, aligning won't work — what am I supposed to do?
The color ink tanks are about 3/4 full and the black ink tank was recently refilled. Firmware and drivers are up to date. I'm using Windows 10.
Assistance would be greatly appreciated. Cheers!

Category:
1 REPLY 1

‎03-12-2023 11:29 PM

HP Recommended

Hi @pascalthedog 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.


I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support
 


I am an HP Employee

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