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‎04-04-2020 09:43 AM

HP Recommended
Product: HP Photosmart Plus B-209a
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have strange characters in the printer properties settings: 

 

RaveBlade604_0-1586014738265.png

 

When I try to print the combo box are empty:

 

RaveBlade604_1-1586014808059.png

 

I red some other post on this forum that the problem is about the Windows language...

My Windows language is set to Canada - Francais and i don't want to change it to English.

 

4 REPLIES 4

‎04-09-2020 05:37 PM

HP Recommended

@RaveBlade604

 

Welcome to HP support community.

 

Perform root level uninstallation to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and run printer full feature driver

Click here to download the driver.

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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‎04-09-2020 07:03 PM

HP Recommended

Did all the steps with no success 😞

 

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‎04-12-2020 07:38 PM

HP Recommended

@RaveBlade604

 

This might require remote access of your computer to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎04-17-2020 02:26 PM

HP Recommended

I don't see any dropdown asking for the country after step 3. Maybe it's because the warranty is expired?

 

RaveBlade604_0-1587155174522.png

 

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