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‎09-28-2021 06:24 AM

HP Recommended
Operating System: macOS 11.0 Big Sur

I cant get rid of the following message from my printer:

Thank you for installing your HP Instant Ink cartridge(s).

 

We have tried turning on and off the printer but the message just doesn't disappear

Category:
13 people had the same question
3 REPLIES 3

‎10-01-2021 06:31 AM

HP Recommended

Hi @GemmaBaxter,

 

I'd like to help!

 

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

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‎10-02-2021 11:00 AM

HP Recommended

I had the same problem today. This seems to be a firmware bug.

I found the solution in post 2 of this thread https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/HP-Officejet-9025-screen-is-stuck-on-qu... 

2 people found this reply helpful
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‎10-25-2021 10:31 AM - edited ‎10-25-2021 10:34 AM

HP Recommended

Thank you TPOK! The solution on the link worked for me too.

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