The Paper tray won't close all the way on HP Envy 4520.

[Katiemumm]

Even when I take the paper back out and put things back to the way they were initially, the tray still won’t close. 

[Raj1788]

@Katiemumm

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

Let's try the below steps that could fix the issue.

1. Open the input tray door, then pull it toward you to extend the paper tray.

   Figure : Opening the input tray

   

2. Slide the paper width guides to their outermost position.

   Figure : Adjusting the paper width guides

   
3. Slide in the paper width guides in until they rest against the edges, then push the input tray forward until it clicks into place.

If the issue persists, I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Try closing the tray.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[debralatutor]

I followed the directions presented, but' the paper tray is open' signal is still appearing.  It looks closed, except for a tiny sway in the paper tray where it's supposed to meet the closed position.  I think I might have accidentally bent it.  Is there a way to order a new paper tray?  What do you suggest.  

I am currently looking for a job, and need documents printed out.  Please help.  Thank you for your time.

Debra

[Kumar0307]

Hi @debralatutor

Welcome to the HP Support Community. I'd be happy to assist you.

If you have tried the steps mentioned in the previous post and if you feel the tray cover is bent,  I'm afraid this could be a hardware issue with the printer.  Please contact our HP Support team for Service Options:

1) Click on this link - www.hp.com/contacthp/

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!