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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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Welcome to the HP Community --
"Why"
Are you perhaps asking why the Printer Information report for your printer does not include a feature you want or expect?
The answer
The source of the information impacts the way the report is generated.
If the source does not generate the date and time as part of the report, that information will not be included.
For example,
The OfficeJet Pro 9135e (new format) EWS generates a Printer Information report that includes date and time.
The HP Envy Photo 7855 EWS Printer Information does not include the date and time.
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References / Resources
HP Printer Home Page - References and Resources
Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair
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Enter the device type and model name of your HP product
OR
Select a saved product from HP Account Dashboard
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People who own, use, and support HP devices.
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Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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Simple answer: The developer who worked on the OS for this printer did not deem time and date to be of importance on a consumer level product.
If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
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So, there you go.
Two ways of saying what you get depends on what was coded in the source.
If you need help adding the date or time to a saved file, let us know the file type so we might offer further help.
Thank you for participating in the HP Community --
People who own, use, and support HP devices.
Click Yes to say Thank You
Question / Concern Answered, Click my Post "Accept as Solution"
Dragon-Fur
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