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‎06-16-2025 12:00 PM

HP Recommended
Product: HP OfficeJet Pro 8034e All-in-One Printer

Hello, I am trying to print documents but my printer keeps showing a message stating " A problem has occurred with your HP account and you will be unable to print until the issue is resolved". I have checked my account and I do notice that the warranty for my printer has expired and so I extended the warranty but I still am unable to print. What am I missing?

1 REPLY 1

‎06-17-2025 01:39 PM

HP Recommended

Hi @Sam6841 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

I'd like to help you with your Instant Ink issue.

 

Not to worry I'll do everything I can to help get this sorted for you. 😊

 

In order to locate your account, please provide either your registered email address or your Instant Ink account ID or the printer serial number in a private message, and I'll look into this. 

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

 

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

I am an HP Employee.
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