Verifying Shipping Address

[OLIVIARR]

I have been trying to sign up for Instant Ink for over an hour and it will not let me verify my address, I have edited my shipping and billing address mutiple times and it is still asking me to verify

[Rachel571]

Hi @OLIVIARR,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear you're having trouble verifying your shipping address while signing up for Instant Ink. Here are a few steps you can try to resolve the issue:

Clear Your Browser Cache: Sometimes, your browser's cache can cause issues with form submissions. Clearing your cache might help.

• On Chrome: Go to Settings > Privacy and Security > Clear Browsing Data.
• On Firefox: Go to Options > Privacy & Security > Clear Data.

Use a Different Browser: Try accessing the website using a different browser. Sometimes, certain browsers might have compatibility issues with specific websites.

Double-Check Address Format: Make sure your address is formatted correctly. Sometimes minor details like a missing apartment number, incorrect ZIP code, or abbreviations can cause issues.

• Example format: 123 Main St, Apt 4B, Springfield, IL, 62701, USA

Disable Auto-fill: If you’re using auto-fill for your addresses, try entering the address manually.

Check Address with USPS: Use the USPS ZIP Code Lookup tool to verify your address format. This can help ensure that your address matches the format recognized by the shipping system.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support