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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
Locked

‎09-13-2021 07:47 AM

HP Recommended
Product: HP OFFICEJET 8025
Operating System: macOS 10.15 Catalina
Scan to Computer Webscan
 
 
You cannot use this function because it has been disabled. For more information, contact the person who set up the printer. IM GETTING THIS ERROR ON MY HP PRINTER , I CANNOT SCAN TO COMPUTER , PLEASE HELP HOW TO DO IT PLEASE PLEASE PLEASE
 
 
 

 

Category:
1 REPLY 1

‎09-21-2021 11:30 AM

HP Recommended

@MOHAMED69

 

Welcome to the HP support community.

 

I understand that the scanning function is disabled, I am glad to assist you.

You might have to reset the printer to fix this issue.

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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