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‎10-08-2020 06:38 PM

HP Recommended

I am ready to throw my printer off my balcony. Whenever I print I get A. The top half of the page or B. The right side of the page. I have gone through the following steps:

 

1. Updated Chrome

2. Powered off/on my computer (unplugged all cords and USB items and waited 5 minutes)

3. Powered off/on the printer (unplugged all the cords and waited 5 mins)

4. Reset printer to factory settings

5. Tried to use the USB cable instead of wifi

6. Powered off both the computer and printer overnight

7. Checked paper size prior to printing

8. Checked print area prior to printing

9. Tried to set manual print margins

 

The print preview shows me the full page in the print area. I tried the useless Virtual Assistant. She kept telling me it is a ink cartridge issue. I followed the steps of cleaning the cartridges. Nothing worked. I tired to speak to a representative with no luck. Somebody please help!

 

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1 person had the same question
1 REPLY 1

‎10-09-2020 04:43 PM

HP Recommended

Are you able to print a copy?

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