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‎02-04-2020 09:23 AM

HP Recommended

HP Photosmart 6520 black ink won't print. I've tried three new cartridges, cleaned print head several times through the 'Tools' settings, tried aligning printer. I've also watched YouTube and tried cleaning print head based on suggestions I found there. Funny that print quality diagnostics page all words print black (no black in color block). This just happened when I installed all new ink cartridges. Color prints fine but I need black...any suggestions?  Thank you!

1 REPLY 1

‎02-06-2020 01:00 PM

HP Recommended

@helen0330

 

Welcome to the HP Support Community.

 

Since you've tried all the troubleshooting steps, I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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