blue screen and Error message B305DFF9

[B1232]

HP office inkjet pro 9015 

[Kumar0307 · Accepted solution]

@B1232, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to use the printer due to this error. Check if you can bypass the error to access the home screen of the printer.

If yes, let us try this:

Go to Setup > Tools > Restore to factory defaults

Check for any jams inside the printer and make sure the print carriage is moving freely.

Refer to - A 'Paper Jam' Error Displays

If the error persists and the printer is stuck, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6)Fill out the web form and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

If the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!