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‎03-27-2018 03:27 PM

HP Recommended
Product: Officejet Pro 8625
Operating System: Microsoft Windows 10 (64-bit)

No error messages, recent changes, or anything.  Cuts off bottom of pages when printing or copying.

29 people had the same question
5 REPLIES 5

‎03-27-2018 07:15 PM

HP Recommended

Welcome to HP Forum! I am happy to help you.

 

Could you have placed a media into the input tray that is physically smaller than intended? What is the affected printer model?

Although I am a HP employee, I am speaking for myself and not for HP.
***Click Kudos! if this solution works for you or if you like this post.***
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‎03-27-2018 07:49 PM

HP Recommended

Hi,

 

Affected product mentioned will display paper mismatch if paper width does not match the tray's paper width.

 

I believe that image printed has been scaled to Legal and your paper could be Letter. Both of paper size has the same width.

 

Hence, you would be getting image cut off. Well, there isn't much information in your problem details. This is what i can relate to.

 

https://www.google.com.sg/search?ei=__O6WvjKJ4zVvgTfhavABQ&q=a4+and+legal+paper+size&oq=a4+and+legal...

 

I am an HP Employee

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‎03-28-2018 08:44 AM

HP Recommended

I am using standard letter size paper.  This happens whenever I print something like a credit card statement (Visa and AMEX) or anything that has text near the bottom.  Should I change the margins?

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‎03-28-2018 10:22 AM

HP Recommended

Hi,

 

May i know if you are printing PDF statment . If the file is PDF then i would suggest you open the statment in Adode

then click on file and print, but before printing ensure you choose the correct paper size and also there is option to scale to fit to page and then print.

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue .
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‎02-20-2019 08:55 AM

HP Recommended

I am having this issue with HP8620. It has only become a problem recently.

 

I have put settings to A4, narrowed margins. It seems to be chopping off half way up the piece of A4

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