can't print - says i need to enoll in the instant ink service but i already am...help...

[Seemat85]

Hi,

My printer was working fine after i installed the instant ink, however now my printer won't print and it keeps saying i need to enroll in the instant ink service, but i am already enrolled! Help please!

I have already updated the printer and it is still not working

[A4Apollo · Accepted solution]

Hey there! @Seemat85, Thanks for stopping by the HP Support Forums!

I understand you are getting an error to enrol in instant ink.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Have you enrolled in HP instant ink?

Excellent description and a great diagnosis done. It is greatly appreciated.

If you use HP ePrint but do not have an HP Connected account, your printer Web Services might be already turned on, but the printer claim code might be expired. HP Instant Ink enrollment requires you to create an HP Connected account and register your printer with a valid printer claim code.
To obtain a valid printer claim code, turn off Web Services using the printer control panel, and then turn on Web Services again.
Touch or press the HP ePrint icon, and then touch or press Settings.
If your printer control panel does not have a button or icon, navigate to Web Services Setup, Network Setup, or Wireless Settings to open the Web Services menu, depending on your printer model.
Select Turn Off, Disable, or Remove Web Services, depending on your printer model.
Follow the on-screen instructions to turn off Web Services.
Turn on Web Services again.
The information page prints with a new printer claim code.
   NOTE:
When you turn on Web Services again, your printer receives a new email address for HP ePrint. After you create an HP Connected account, you can customize the printer email address. Go to Setting Up an HP Connected Account for more information about customizing the printer email address.
After you turn on Web Services again, complete the steps in this document to Sign up and use the claim code to add your printer to HP Instant Ink to create an HP Connected account and enroll in HP Instant Ink.
 

Refer this article to know more information about enrolling in HP instant ink.

Also, refer this article to know more about instant ink.

Let me know if this helps!

I hope you have a great day! 🙂

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[Seemat85]

Thank you very much! It's working now! 

[Jeet_singh]

@Seemat85,

It looks like you were interacting with @A4Apollo, but he is out for the day & I'll be glad to help you out, 
I'm the Jeet_Singh & I'm at your service. 

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀