end user license agreement

[Jeff1941]

I've read the end users license agreement. Where do I click to accept it?

[Jeet_singh]

@Jeff1941,

Welcome to HP Support Community,

When do you get this message? Could you please share the screenshot with the message.

Have you tried to install the full feature software?

Let's try to do a root level uninstall and then reinstall the printer.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP OfficeJet entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please share the screenshot as well as respond to this post with the results for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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