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‎04-06-2021 01:32 PM

HP Recommended
Product: Dell Precision M4800 / HP Officejet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

HP Officejet Pro 6978 indicates plain paper (8 1/2  X 11) when envelope is trying to print from Word 360.  Changing printer to #10 envelope indicates same error.  All firmware, updates, and diagnostics have be tried several times. It seems that it use to work my just generating an envelope from Word 360 without changing anything on the printer except to load envelopes.

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1 person had the same question
1 REPLY 1

‎04-09-2021 09:13 AM

HP Recommended

@gators8421, Welcome to the HP Support Community!

 

I understand you are trying to print envelopes. Kindly follow the steps mentioned in this document - Printing Envelopes (Windows)

 

Are you using the full-feature printer driver or the HP Smart app to print?

 

To resolve paper mismatch error, perform the steps from this document - Paper Mismatch error (Windows, Mac)

 

For step by step instructions, refer to page 24 of the user guide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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