envy 4512 won't print from Windows spooler

[PDTITUS]

5 year old HP Envy 4512 works great.  Just recently stopped printing from USB-attached Windows 10 computer.  Not sure but may have coincided with Windows update.  Printer still works on wireless from other devices; however will not print from local computer either over wireless link or via USB cable.  Spooler thinks it is sending print job successfully but printer never sees it coming.  Problem happens with multiple programs (Word, Acrobat, Chrome).   By the way, there is no problem printing test pages from the computer -- I'm assuming that uses a different way of addressing the printer.  I'm wondering if this is a Windows problem with the print spooler or driver; it's just so bizarre.  Thanks for any help...

[Jay_G24 · Accepted solution]

Hi @PDTITUS,

I'd like to help!

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from Software and drivers page

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[PDTITUS]

Thanks for taking the time to share all that -- went through the steps carefully a couple of times -- didn't seem to help, though.  Still prints out status and diagnostic reports,  still works from other devices on the Wifi, still nothing that goes through the local PC's queue.  I'm going to try taking the printer to work and seeing if I can get it to work on another computer just to narrow things down.  Meanwhile, if there's another step to try, I'd give it a shot.

[PDTITUS]

Yup, took the printer to work and attached it (USB) to my Windows 10 PC in the office.  Automatically went through setup, printer came up and worked immediately from the queue, no problem. 😕

[Betty0610]

I would suggest you try the Windows built-in drivers. Follow the steps below:

•    Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[PDTITUS]

OK -- Printer is now working.  Went through all the shutdown steps listed above one more time, but this time rather than trying to either manually install drivers or use Easy Start or HP Smart, I just plugged the printer in (USB) and waited.  Windows told me it was "setting up" my printer.  About 60 seconds later it was good to go.  I have no idea why this process would be different than installing the drivers some other way, but I'm happy to have my printer back.  My next step was going to be trying to roll back Windows updates, which I was not looking forward to.  Thanks! 

[Jay_G24]

I am glad the issue is resolved.

 If you need further assistance feel free to reach out to us.

Have a great day ahead!