hp envy inspire 7924e error code on switching on

[plantagenet]

Every time the printer is switched on it shows the blue screen code: 8AF31472 and it takes 3 or 4 attempts at switching off, removing and reinserting the plug and switching on before it eventually starts.

The printer is 3 months old and the problem has occasionally happened since new but is becoming more frequent and now happens most times it is switched on.

[Alden4]

Hi @plantagenet,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you. 

The HP Envy Inspire 7924e error code that you are encountering on startup with a bluescreen could indicate a variety of issues. Some possible causes and troubleshooting steps you can take are.

• Hardware failure: The bluescreen error code could be a result of a hardware failure, such as a faulty RAM module, hard drive, or other components. Try opening up the computer and checking for any loose connections or damaged components.
• Driver issues: Sometimes, outdated or corrupt device drivers can cause errors on startup. Try booting the computer in Safe Mode and updating or reinstalling the drivers for your hardware.
• Operating system issues: A corrupt or damaged operating system can also cause bluescreen errors. Try running a system repair or restore, or reinstalling the operating system.
• Virus or malware infection: Malware infections can cause a variety of issues on a computer, including bluescreen errors. Run a full virus scan using updated antivirus software to check for and remove any infections.

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support

[plantagenet]

Thank you for your response.

However, the faulty device is a printer, not a computer, opening it up would, I assume, void the warranty.

As it is still under warranty, HP should replace the device.

[Alden4]

Hi @plantagenet,

Thank you for your response, 

Please help us with the Printer serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Alden4
HP Support  

[Alden4]

Hi @plantagenet,

We have not heard from you in a while, this post is with reference to the thread you had created on HP Support Community.

I would like to know if the query that you had with your HP product was answered.  

If you have any other queries, feel free to reply to us and we will be more than happy to help you.

If you would like to thank us for our efforts to help you, please go to the public post and click on "Accepted Solution" and give us a virtual high-five by clicking on the "Thumbs Up" icon.

Take care and have a great day ahead!

Alden4
HP Support