hp envy printer 5530 all in one will not accept a genuine color cartridge

[Gunnercwo4]

my wife changed out the color and black brand new hp valid cartridges and the printer accepted the black cartridge, but rejected the color cartridge.  she also made the mistake of throwing away the color cartridge and its not available, and the printer keeps telling her it is "ink cartridge problem"  "the following ink cartridge/s must be replaced"  and it has a pinkish color on the LCD Screen to indicate which cartridge needs to be replaced.  The printer will work in the single cartridge printer mode with a black only cartridge.  I've placed three brand new color cartridges into the printer and the same error message keeps returning on the LCD screen.  I tried to reset the printer, and all the other suggested "FIXES" from the virtual assistant online and the other suggested ideas from the a forums page, but nothing is resolving the issue.  My firmware is updated and as far as I can tell Windows 10 has not updated.  

is there another way to repair the printer or does it need to be sent for repair at a facility, etc?  Any ideas or help will be appreciated.

[sandytechy20]

@Gunnercwo4

Welcome to HP support community.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.