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‎04-10-2016 10:25 PM

HP Recommended
Product: hp6830
Operating System: Mac OS X 10.7 Lion

The printer put itself into fax mode and I can't get out of it.  If I want to send a fax, I go to kinko's...I want the hp6830 to serve as a printer and nothing else.  What do I have to do?  If it means finding some other vendor's product, I have no objection to that.

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2016 07:28 AM - edited ‎04-12-2016 07:29 AM

HP Recommended

Hi there,
Welcome to the HP Community @GilPotus,

 

I saw your post about your Officejet 6830 being stuck in "fax mode", and wanted to reply to you with my suggestions. If the printer shows fax options on the display that are unresponsive, try a power reset to start out. Also ensure the printer is plugged in directly to a wall outlet.

 

Reset:

With the printer turned on, disconnect the power cord from the rear of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the unit.
If the printer does not turn on by itself, press the Power button to turn it on.



If you have any troubles with the steps, let me know and I will do my best to help. If the printer is non responsive or you see any errors, etc., let me know!

To show appreciation for my attempt to help you out today, click the thumbs up below. Click the "Accept as Solution" if the issue has been resolved please and thanks! 😄


Have a great day,


 

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-12-2016 07:28 AM - edited ‎04-12-2016 07:29 AM

HP Recommended

Hi there,
Welcome to the HP Community @GilPotus,

 

I saw your post about your Officejet 6830 being stuck in "fax mode", and wanted to reply to you with my suggestions. If the printer shows fax options on the display that are unresponsive, try a power reset to start out. Also ensure the printer is plugged in directly to a wall outlet.

 

Reset:

With the printer turned on, disconnect the power cord from the rear of the unit.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the unit.
If the printer does not turn on by itself, press the Power button to turn it on.



If you have any troubles with the steps, let me know and I will do my best to help. If the printer is non responsive or you see any errors, etc., let me know!

To show appreciation for my attempt to help you out today, click the thumbs up below. Click the "Accept as Solution" if the issue has been resolved please and thanks! 😄


Have a great day,


 

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Was this reply helpful? Yes No

‎04-12-2016 11:13 AM

HP Recommended

Thank you...it seemed to work and my HP6830 is printing up a storm!  GilPotus

Was this reply helpful? Yes No

‎04-12-2016 11:28 AM

HP Recommended

Awesome news:)

 

I am glad I could help! Please hit the "Accept as Solution" and the "thumbs up" to say thanks for my help.

ℜ a i n b o w 7000

I work on behalf of HP



★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Was this reply helpful? Yes No
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