my printer doesn't work

[Sammakary]

my printer doesn't work, have error the carriage cannot move and i really need it to work, it worked very little time and then that happened 

[Rachel571]

Hi @Sammakary,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your printer is displaying an error message stating that the carriage cannot move, it typically indicates a mechanical issue with the printer's carriage mechanism. Here are some steps you can take to troubleshoot and potentially resolve this issue:

1. Check for Obstructions:

1. Turn Off Printer: Power off your printer and unplug it from the power source.
2. Manually Move Carriage: Check if there are any obstructions blocking the carriage's movement. Gently move the carriage back and forth along its path to see if it moves freely.
3. Remove Jammed Paper: If there's any paper jammed in the printer, carefully remove it.

2. Reset Printer:

1. Power Cycle Printer: After removing any obstructions, plug in your printer and turn it on again. Sometimes, a simple power cycle can resolve temporary issues.
2. Perform Hard Reset: If the issue persists, try performing a hard reset on your printer. This process varies by model, so refer to your printer's manual for instructions on how to perform a hard reset.

3. Check Carriage Path:

1. Inspect Carriage Path: Ensure there are no foreign objects, such as paper clips or debris, blocking the carriage's path.
2. Clean Carriage Path: Use compressed air or a soft brush to remove any dust or debris that may be obstructing the carriage's movement.

4. Update Firmware:

1. Check for Firmware Updates: Visit the manufacturer's website and check if there are any firmware updates available for your printer model. Download and install any updates following the provided instructions.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support