my printer is not printing

[kelsee16]

i have the envy inspire 7900 series printer and when i try to print it pops up and says "theres something wrong with your hp account. cannot print until fixed." but my computer says everything is fine. how do i fix this?

[Alden4]

Hi @kelsee16,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the connection between your printer and your HP account. Here are a few steps you can try to troubleshoot and resolve the problem.

• Check Printer Connection: Make sure that your printer is properly connected to your computer and that it is turned on.
• Restart Devices: Sometimes, simply restarting both your printer and your computer can resolve connection issues.
• Update Printer Software: Ensure that your printer has the latest firmware and software updates installed. You can usually find these updates in the settings menu of your printer or on the HP website.
• Check HP Account Status: Log in to your HP account on the HP website and verify that there are no issues or notifications regarding your account status.
• Reconnect Printer to HP Account: If your printer is connected to your HP account, try removing it from your account and then re-adding it. This can sometimes re-establish the connection.
• Check Network Connection: Ensure that your printer is connected to the same network as your computer and that the network connection is stable.

By following these steps, you should be able to troubleshoot and resolve the issue with your HP ENVY Inspire 7955e All-In-One Printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support