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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
hattibee45
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my printer will not print both sides of the paper anymore. no where to find that option

HP Recommended
HP ENVY 5530 e-All-in-One Printer series
Microsoft Windows 10 (64-bit)

windows 10 update messed my puter and printer up.  had to re-install.   maybe wrong driver...but printer is not the same. has same name......but wont print both sides now

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KrazyToad
HP Support Agent
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Hi @hattibee45

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

 

I understand that you are unable to do duplex printing after a Windows update.

 

I could help.

 

Let's start by doing a Printer Reset.

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
 

 

Next, uninstall the Printer Driver from Root level.

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo. 
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer

 

Then, download the Full Feature Software from Here and follow the onscreen instructions.

 

Try printing on both sides and let me know how it goes.

 

Thank you. 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" and "Kudos" Buttons.

 

KrazyToad
I Am An HP Employee

desa1
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Used the solution provided by Krazy Toad and we have joy!  Plus now the full printer software (HP solutions) is back and fully functioning.  Didn't care for the HP Smart app anyway.  Thanks again Krazy Toad!

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