office jet 7968 print head problem

[orthodr]

print head problems

[atharva_gp]

 @orthodr,

Thanks for reaching out to the HP Support community!

Let's try these steps:

Step 1: Use genuine HP ink cartridges

Step 2: Reset the printer

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• Remove all of your ink cartridges from the printer and close the door.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
• Reinsert the ink cartridges, and then close the ink cartridge access door.
• Check if the error goes off and try to copy.
• If the issue persists, proceed to the next step.

Step 3: Clean the ink cartridge vents and contacts

• Gather the following materials: A clean, lint-free cloth, A clean, dry cotton swab, Distilled or bottled water.
• Lightly dampen a clean, lint-free cloth with bottled or distilled water
• Gently wipe the copper-colored contact on the ink cartridges.

          

• Wipe the contact with a dry, lint-free cloth
• Examine the vent area located on top of the ink cartridge, next to the HP logo.
• If any of the ink cartridges have clogged vents, use a pin to clean the vents.

          

• Carefully reinsert one of the ink cartridges
• Check if the error goes off. Try to print/copy if there is no error.
• if the issue persists, proceed to the next step

Step 4: Update printer firmware.

• Refer to this link to update the printer firmware.

Let me know if this helps. 

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