prinitng issues

[toyz94]

printer is a all in one officejet...no fax line setup..connected to HP chromebook. was working printing fine but since a power outage printng has been off. wont print from certain websites (coupons.com) used to with no issue, now it wont. page will say documents have been sent to printer..no documents print. then it will take hrs to print from the internet or not at all. everything is connected and up to date..what to do?

[Kumar0307]

Hi @toyz94

Welcome to the HP Support Community. 

• To assist you better, what model printer are you using?
• Do you get any errors while printing?
• Check the connection between the devices.
• To know how to print from a Chromebook, kindly refer to this document.

Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[toyz94]

Its a HP office jet 5200 and I get no printing error messages. The devices are connected wirelessly. It was working perfectly fine then started acting up. Nothing was changed

[Kumar0307]

@toyz94, thank you for the information.

Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.
2. Wait at least 60 seconds.
3. Reconnect the power cord to the rear of the printer.
4. Turn ON the printer, if it does not automatically turn on.
5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Try making a standalone copy in color and black to check if that works. By this, we can conclude if this is a hardware or a driver issue.

Let us check the connectivity:

• Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
• Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
• If you get any security notification, click on show details/advanced and 'proceed to this website'.
• Go to tools > print a test page.

If you are able to print the test page, try the steps mentioned in this document to resolve this issue.

Let me know how this goes.