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‎07-27-2020 08:54 AM

HP Recommended
Product: HP Envy Photo7155
Operating System: Microsoft Windows 10 (32-bit)

I don't use my printer very often but when I do the ink cartridge doesn't work and I have to replace it even though it is full.  How do I get it to work without replacing it?

1 person had the same question
5 REPLIES 5

‎07-29-2020 02:50 PM

HP Recommended

@Goinspm

 

Welcome to the HP support community.

 

Could you explain more about the issue you are facing with the printer for a better understanding?

Sandytechy20
I am an HP Employee

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‎07-30-2020 07:14 AM

HP Recommended

I understand it is a Windows 10 driver issues and I tried the fix Windows 10 Update Issues, however it didn't work.

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‎07-30-2020 08:50 PM

HP Recommended

@Goinspm

 

What issue are you facing with the printer?

Are you getting any error messages?

Sandytechy20
I am an HP Employee

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‎07-31-2020 11:16 AM

HP Recommended

I understand it is a Windows 10 driver issues and I tried the fix Windows 10 Update Issues, however it didn't work.

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‎08-01-2020 12:30 AM

HP Recommended

@Goinspm

 

Are you able to make a copy? Please try these steps -

 

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

If the copy does not work either, try these steps - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

Asmita
I am an HP Employee

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