printed sheet is not what is shown on screen

[grhys]

I am still getting to know my new printer. Il has gone well until I try to print off my bank statement. This has the numbers shown on  a light blue background in two columns. On my PC screen all is well, but when I try to print the sheet the blue background runs over from one column to the other obliterating the the other numbers. I can work round this by taking a screen shot and printing that - but I would like to be able to do it the easy way.

My old Canon printer, which has been pensioned off never had this problem and I've not fiddled with the printer settings of the PC .

Any suggestions?

[Dragon-Fur · Accepted solution]

@grhys 

Welcome to the HP Community.

It's a translation problem - or, more precisely, the printer cannot translate the content.

Yes, a Screenshot or Snip  works - saving and printing the content as a .jpg file requires no translation of the data.

If you have not done so, Install the Full Feature Software / full driver printer software.

Video Help:

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

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What else?

After installing the printer software,

Adjust the Printing Preferences to select your preferred Shortcut and settings.

Set the Preferences – Windows

NOTES

• This section is not applicable to Mobile Printing.
• Access to the complete Printer Preferences requires having installed the Full Driver printer software.
• Printing Preferences are available directly from the driver. 
• Printing Envelopes?  See NOTE

Control Panel > icon view > Devices and Printers

Right-Click on your printer > Printing Preferences

• When called from within printing software / applications, Printing Preferences might be called "Printer Properties" / "Shortcuts" / “More Settings” / “Properties” / "Printer Setup" or similar.

• No Size?  If the size of the Paper Size is not included in the Drop-down list, consider / try:  Create a Custom Paper Size Form.  Reference:  HP Printers - Creating Custom Paper Sizes

NOTE >> Word > Mailings > Envelopes  :: Preferences and Envelopes 

Select / leave Printing Preferences Shortcut to "Everyday Printing" or something equally benign. 

Example - Printing Preferences > Shortcut "Everyday Printing"

9025_Printing_Preferences_Everyday_3

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Will that be enough to print from your browser?

Maybe - it depends on whether the translation can be sorted.

Try (after installing the printer software) opening More Settings in your Browser print menu.

Print from the Printer Dialog (which takes you to the Printing Preferences setup)

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You can also try downloading the bank statement as a PDF file and printing that.

HP Smart can print a PDF file.

It works best when the application can fully access the More Settings > Select Shortcut and options.

Example - HP Smart - Windows - Simple Document Print

HP_Smart_W10_PDF_Print_7

Adobe Reader DC can print PDF .

This software also is somewhat dependent on the full driver software having been installed.

Example - PDF Print - Adobe Reader DC  > Main Menu

PDF_Reader_Main_Menu_2

References / Resources

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check the Box Get the App

Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• HP Smart requires that you sign into the application using your HP Account credentials.

• HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

 =================================================

Adobe Reader DC – Install Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software can be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

 =================================================

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP DeskJet 2710e All-in-One Printer 

Printer and  HP+ service

Contact HP+ Support

OR

>>> Open your HP+ Printer Homepage > Concierge Help > Click Contact Us link in the Orange box

Note that Concierge assistance is only available for registered HP+ printers.

NOTE:  Where available, the Homepage website for the non HP+ model includes any missing "Category" sections not found in the HP+ printer site.  What?  The “+” and “not +” printers are the same printer – HP+ is a benefit / service.

HP+ > Benefits, Requirements, Your Responsibilities

HP+ Printing – Website / Information / FAQ

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[grhys]

Many thanks; although the first part f the reply proved too much hassle, the PDF solution worked just fine.

[Dragon-Fur]

@grhys 

You are welcome.

Happy Printing.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thank You.

Question / Concern Answered, Click "Accept as Solution"