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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printing Errors or Lights & Stuck Print Jobs
- printer shows I'm wirelessly connected, but print jobs do no...
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02-18-2020 08:46 AM
stalled printjob gave me a code in the que of WSD-02f51446-323
Solved! Go to Solution.
Accepted Solutions
02-18-2020 09:00 AM
Hello,
The problem you are experiencing seems to me to be with the printer's print port. Moreover WSD confirms that your printer is connected to the wireless network.
In order to solve this problem, configure a new port as follows:
- On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
- Type control printers, then press Enter. The Devices and Printers window opens.
- Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
- Select Standard TCP/IP Port and click New Port....
- Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
- Once the port is added, click Finish and close all windows.
- Try to print.
I remain at your disposal in case of need.
Best regards,
02-18-2020 09:00 AM
Hello,
The problem you are experiencing seems to me to be with the printer's print port. Moreover WSD confirms that your printer is connected to the wireless network.
In order to solve this problem, configure a new port as follows:
- On the keyboard, press the Windows logo key and the R key simultaneously. The Run window opens.
- Type control printers, then press Enter. The Devices and Printers window opens.
- Right-click on your printer icon, then click on Printer properties, click on the Ports tab, and click on Add Port....
- Select Standard TCP/IP Port and click New Port....
- Click Next, then enter the printer's IP address (e.g. 192.168.1.97) in the Printer Name or IP Address field and click Next.
- Once the port is added, click Finish and close all windows.
- Try to print.
I remain at your disposal in case of need.
Best regards,
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