"Ink cartridge problem" continuously shows up

[Yorian]

I have the same problem.

If I switch the empty color (start)cartridge with the one i received from HP instantink, than the printer shows: "There's a problem with one of the cartridges. If I put the old cartridge back, then there is no errormessage. So I presume the problem is the new color cartridge.

[asmita6658 · Accepted solution]

Hi @Yorian

Welcome to the HP Support Community. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Support Community.

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!

[PRCORBS]

Purchased new color cartridges and installed after seeing “one or more cartridges appear to be damaged”. Installed new ones get same message. Tells me it is on the yellow cartridge.

[PRCORBS]

I purchased the cartridges at Office Depot.

[Jeet_singh]

@PRCORBS,

Thank you for posting your query on HP Community,

What is the product number of your HP Printer? Use this link to find it:  https://support.hp.com/in-en/document/c03754824  (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Have you subscribed for Instant ink program?

Did you try to clean the ink cartridge contacts?

Have you tried to update the printer firmware?

Could you please respond to this post with the details so that I can provide you with accurate information which should help you resolve this issue. 

Thank you 🙂