says it printing but isnt

[theotherSwede]

So, basically I just bought the printer, I printed the test pages and scanned the obligatory test page as well, also printed about 4 pages I chose myself after and then today I was going to print some picture outlines for the kids, it let me print one, then refused to print the other. 

It says it's printing, but it's not. Nothing happens. Tried to restart, cancel (and removing from list) and retry, change picture and things like that. There's paper in it, there's ink, colour and black, left. It's connected through wifi, because that's what I've got and that won't change (and shouldn't have to connect it any other way). I have a good connection in general so shouldn't be a problem.

I mean, it's not even a week old, I'm already partly regretting it. Sure it's cheap but if it's this crappy it shouldn't be allowed to be sold. 

[KrazyToad]

@theotherSwede

Welcome to HP Support Community

I would like to help

Please uninstall the printer driver from root level and download the HP Software again

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’

6.) Open up the run command with the “Windows key + R” key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the “Drivers” tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/COL96741/HPEasyStart_12_2_5163_01.exe and follow the onscreen instructions

Thank you

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