the printed document is only one quarter of the size it should be

[melben10]

HP Envy 5032 only prints one quarter size of document

[Dragon-Fur]

@melben10 

Welcome to the HP Community Forum.

Which software / application are you using to view and submit the job to the printer?

What kind of document?  PDF?  Word?  something from your Web Browser?

How are the Page Setup / Page Size / Print Size set ?

For example, 100%, Fit, Multiple pages? 

Do you have the Full Feature Software installed?

Has printing documents ever worked correctly?

References / Resources

Adobe Reader DC – Needed Whether You Use It or Not

If you have not done so,

Reinstall / Update your PDF Reader (Adobe Reader DC /Optional  Foxit Reader)

HINT:  Watch out for and UNCHECK unwanted extra software

NOTE:  Adobe Reader DC software should be installed even if you do not normally open / view / print PDF files directly from the Adobe Reader DC software.

Printer  Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, User Guides / Manuals, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 5000 All-in-One Printer series 

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Our Community is comprised of volunteers - people who own and use HP devices.

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[melben10]

I think I have solved the problem. I will see hoe things go.

After a few reinstalls of HP Smart, using Google Chrome, I decided to install it with Microsoft Edge.

Hopefully this has cured the problem as I have printed a few documents which have all printed correctly. I am hoping that this continues.

[Dragon-Fur]

@melben10 

Interesting.

Thanks for posting back.

I had finally abandoned Chrome for Chromium Edge several months ago.

How Chrome could impact installation of HP Smart (comes from the Microsoft Store) is something I cannot explain.

Regardless, success is welcome by any path that works!

Stay Safe.

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

If the answer helped resolve your issue, Click "Accept as Solution" .