unable to get picture of scan from my emails to print

[brent7]

when i try to print of my emails  in the box that shows with print options on the right hand side where i should get a picture of what i want to print it remains blank so when i press print only a blank paper comes through my printer i am connected witha usb it has always worked before

[Dvortex · Accepted solution]

Hello, @brent7 - Hope you are well 🙂
 

Thanks for your continued participation on the HP Forums! I’d like to help!

I understand that you are facing issues while printing your emails on the HP Envy printer. To assist you with this issue, I’d like to know the following details:

1) What is the operating system on your PC?

2) Is the issue specific to printing emails? Try to print a regular document and let me know the result.

3) What browser are you using to access your emails?

Alternatively, if the issue is specific to printing emails, then try using a different browser. Try to access the email using Google Chrome and then try printing.

If the issue is across any application, then first try to fix this issue using HP Print and Scan Doctor (PSDR). PSDR is an automated tool which can diagnose and resolve printing and scanning problems. Please go to http://hp.care/2bZ9w2q to download and run HP PSDR. Once you open the program, select your printer and click on “Fix Printing” to automatically diagnose and fix the issue.

Those steps should do the trick, let me know the outcome!

Good luck 🙂
 

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