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05-17-2018 12:40 AM - edited 05-17-2018 01:28 AM
Printer: sl m2675
OS: Windows 10 32bit 1803
Same error:( After upgrade, Easy Document creator I/O error when I want to scan. ScanToPC same error!
Driver uninstall/reinstall NOT resovle this problem.
05-17-2018 01:38 AM
the same error occurred to my customer's M2070FW printer after update to Windows 10 1803 in USB connection..
Just tryed to update fw for the printer and all the drivers pachages with a clean install on the desktop PC, but the error still remain.
The only way I found at this time, is to install the printer in LAN / Ethernet mode. But I still wait for someting that resolves the bug..
Let's wait for someting good..
05-19-2018 09:14 PM
I expereinced the same probelm and went through a whole slew of pontential solutions including testing out Windows Fax and Scan, downloading and testing out Windows Scan app, using my PDF editor (Nitro Pro) and a number of other things. What I finally found to be the best solution though was this...
Donlwoading NAPS2 (Not Another PDF Scanner 2). I think it might actually be a better app than the Samsung software I was using before. Very easy to use with a lot of options. I would highly recommend it...
05-24-2018 08:38 AM - edited 05-24-2018 08:40 AM
I have a Samsung M3375FD Laser Printer. I also have the same problem with the Easy Document Creator. After the win10 last update the software can not communcate with the printer. Before the Samsung M3375 I had an Lexmark which had the same problem with his scanning-software (long before the last Win10 update) and I forced to return him because he was useless without the software. Now I have the same problem with my Samsung. It is very disappointing that HP hasn't got any solution yet or even more that there is no announcement that they are trying to fix the problem.
06-08-2018 09:19 AM
So a short summary to the problem.
1) after upgrade to windows 1803 easy document creator don't recognize scanner (so you can't scan with the bundle application);
2) Uninstall and reinstall don't change the situation (even in a clean installation of windows);
3) In a post message, an user receive an answer from HP that say ask to Microsoft. In Microsoft forum some people suggest some "trick" (like install driver in compatibility mode), not working.
4) Use other program to scan (like Naps), less simple than EDC (for me a temporary solution).
I ask formally to HP support, if there is a fix in plan, to continue using Easy Document Creator.
Thanks for your attention
06-12-2018 02:43 PM
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