CLX-4195FW / Display screen shows error / UI Firmware upgrade fail

[Albkla]

Dear Support-Team,

i tried to upgrade my Samusung CLX-4195FW/SEE printer from the original firmware version V4.00.01.12 to the newest version CLX4195FW_V4.00.02.34 via network. Unfortunately the update got stuck at 23%.  The display on the printer showed that number for almost an hour and the programm on the pc said after a while that the printer does not respond any more and the updated failed. I downloaded the files directly from the hp support website and followed the "4195fw_Release Note_English.pdf" instruction carefully.

Screen at update freeze Error at the pc

After switching the device on and off it shows on the display the error "UI Firmware upgrade was completed unsuccessfully !!" and "Please upgragde UI firmware again for recovery.".  After a while additionally the a blue text appears: "UI Communication Error. The machine should be restarted for recovery."

Screen now

After this i tried to just run the firmware upgrade again, but the software on the pc tells that it is not required and the upgrade over the SyncThru Webservice just uploads the firmware and then stays at the "programming" status forever.

Printing from the PC still works and i can still access the SyncThru Webservice, but the Display and its functions are not available.

Through the SyncThru Webservice the version information is showing, that the system firmware version is "V4.00.02.34 SEP-02-2015" but the UI Firmware version is "V5.08.50.56 07-05-12".

Version information on SyncThru Webservice

My first impression is that may be due to a bug in the firmware upgrade the display / UI has not been updated and thus the communication between the main system and the display does not work anymore.

Is there a way to fix this issue?

Is there a way to force a firmware upgrade of the UI?

Thanks in advance and best Regards!

[Moritz2]

Dear Support-Team,

I face the same issue as Albkla with an Samsung C2670 printer.  I tried to update the printer firmware with version V4.00.01.36 more than six month ago via SyncThru Web Service. Since the update stucks always around 60%, I contacted the HP-Samsung support after some iterations.

Unfortunatelly, even after more then 2x4 hours of phone support, there is no capable staff at the hotline, who was at least able to understand my problem . They made me installing a few unneccesary Samsung tools, are extremely unprofessional dealing with macOS.

May here is anyone, who knows how to deal with this kind of issue and fix it. I appreciate any helpful answer. Thank you!

[daniele4]

stesso problema come il tuo possibili soluzzioni grazie

[danny-r]

@daniele4

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