Can't connect Note 10 to USB 3.0 ports

[Ryan83]

Hi,

I'm having an issue connecting my note 10 to my windows 10 PC.

It works fine on my USB 2.0 port but it doesn't work on my USB 3.0 ports, when I plug it in I get the error "The last USB device you connected to this computer malfunctioned and Windows does not recognize it".

I've rebooted a few times, I couldn't find the USB 3.0 drivers on the HP site.

I've got it working on my USB 2.0 port, which is a relief, but I'd like to get it working on my USB 3.0 ports.

When my sister plugs in her S9 into the USB 3.0 ports it works fine, so I'm not sure where the problem lies.

Thank you

[praveen196]

@Ryan83 Welcome to HP Community!

I understand that your mobile device will not connect to HP laptop USB 3.0.

Some USB 2.0 devices will not work when connected to a USB 3.0 port. To fix this, uninstall the USB 3.0 driver in Device Manager using the following steps.

1. In Windows, search for and open Device Manager.

2. Locate the USB 3.0 Root Hubs under Universal Serial Bus Controllers.

3. Right-click the USB 3.0 Root Hub, and click Uninstall.

Please refer to the following link to Troubleshooting USB Connections.

I hope that answers your query,  

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