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‎09-18-2019 09:50 AM

HP Recommended
Product: CLX 3305 FW
Operating System: Microsoft Windows 10 (64-bit)

Hi,

 

I recently acquired a Samsung CLX 3305 FW Multifunctional device. Unfortunately, printing rarely works; I usually get an error message called "paper jam in tray 1. (M1-1013)." I followed the instructions as advised in the printer's manual, yet there is simply no paper jam. Sometimes, randomly opening the paper tray and the backside (exit) tray will make it work, though I dont know why.

Regarding software, I use the samsung universal print driver 3 (version 3.00.08.00:05 (21.02.2016)). I installed the "HP support Assistant" yesterday, though it will not recognize the Samsung device.

The toners are all full, scanning works. If anyone could help me, I'd be really glad.

 

Flow

2 people had the same question
2 REPLIES 2

‎09-19-2019 07:22 PM

HP Recommended

From the service manual.

samsung error.jpg

If you find the information provided useful or solves your problems, help other users find the solution easier by giving kudos and marking my post as an accepted solution.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-23-2019 07:48 AM

HP Recommended

Thank you for your answer. According to my layman's judgmenet the pickup roller seems ok. I do not know how to check those sensors and the solenoid though.

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